- Engaged in customer communication, sales, and computer repair services.
Sold new computer systems and provided after-sales technical support
Archives: Experience
Experience
Broadband Service Technician
- Installed and troubleshooted cable TV and broadband (UPC) systems
- Ensuring customer satisfaction.
Broadband Service Technician
- Installed and troubleshooted cable TV and broadband (UPC) systems
- Ensuring customer satisfaction.
IT Support Assistant / System Administrator
- Managed servers/clients networks for B2B (5 – 30+ computers and servers), ensuring smooth and efficient operations.
- Configured and installed Windows and Linux systems for business environments.
- Built and maintained computer networks, including the configuration of routers and switches.
- Implemented VPN (Draytek) and VLAN basics for remote workers; troubleshot hardware/peripherals
- Deployed security: Firewalls, antivirus, Synology backups; recovered data from ransomware.
- Provided L1-L2 support via remote connection tools (Team Viewer, RDP, AnyDesk) to clients via phone, email.
- More details in my cover letter.
Freelance IT Support
Providing freelance IT support services in Aviemore and the surrendering areas,including
- network management,
- server installation,
- troubleshooting,
- computer repair,
- and others IT relevant services